To make a payment, view your statement or manage an account online with the City of Austin Utilities, you will need to log in. Click the “Login Here” button to login, make a purchase online, or manage your account. This payment guide will explain how Austin Utilities bills are paid. Here are some of the options. Pay online quickly and easily with the City of Austin Utilities login link.
City of Austin Utilities can help you pay your bill securely and quickly, regardless of how you prefer to pay.
How do I pay my Austin Utilities Bill
You can pay your Austin Utilities bills online, by telephone, or in person.
Pay my Austin Energy Bill online: The City of Austin Utilities Online Customer Care Website allows you to manage all your Austin Utilities services from any location with an internet connection. You can manage your services, view your electronic bills, track your utility usage, and securely pay your bills online. To make your City of Austin Utilities payments online, click the “Login Here” button to log in, view and manage your account, or register.
Online Quick Payments Although you don’t need to sign up or log in, there is a $3 charge. 49 fees for each payment. Quick Payment accepts Visa, MasterCard, Discover, and Debit cards.
Pay by Post: You can send money orders or checks by mail. Austin Energy’s billing address is: City of Austin, Austin Energy – Payment Processing, PO Box 2267 Austin, TX 78783-2267. Include your bill payment slip.
Pay in Person: You can pay your bill at any of the authorized pay stations, drop boxes or service centers. There is a $0. handling fee. Pay stations charge a handling fee of $0. 75-$1.00 The East Branch customer service centre is located at Rosewood-Zaragosa Center 2800 Webberville Road Austin, TX 78702. The North Branch centre is located at: Suite 115, 8716 Research Blvd. Austin, TX 78758. Information about pay stations can be found on the Austin Energy website.
Closing and Opening Accounts
Start a New Service: Call “Become a Client” to start a new service at Austin Energy 512-494-9400
Cancel Service or Transfer Service 512-494-9400
Programs of Payment Assistance
The City of Austin provides a range of assistance programs to assist customers facing financial and medical difficulties. These programs include Financial Support Plus 1 (special payment arrangements) and Financial Support Plus 1. These assistance programs may be applied for through the Austin Energy website.
Contact City of Austin Utilities
Customer Care 512-494-9400
Customer Care (TDD), 512-477-3663
Toll-free outside Austin 888-340-6465
Report a power outage: 512-322-9100
Questions regarding your account: 512-494-9400
Mailing Address: City of Austin- Austin Energy – Customer Care Contact Centre, 721 Barton Springs Road Austin TX 78704-1194.
About City of Austin Utilities
City of Austin Utilities provides a portal where customers can pay for their Austin Energy, Austin Water bills. Austin Energy and Austin Water are two of the largest public utilities in the United States. They serve millions of residents throughout Greater Austin. They are well-known for their high quality customer service, as well as a wide range of assistance programs.